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Own Product: Training Services CRM
What is Training Services CRM
Training Services CRM is an online software/e-learning solution assists a training services provider in creating and managing courses on offer, booking courses online, assigning suitable trainers against the booking, track bookings, keeping a record of conducted training, generation of certificates, view audit reports, maintain trainers booking diary and related booking information.
It uses latest .NET technology, and gives the CRM administrator complete control in maintaining the database and communication with clients and trainers.
Why Training Services CRM
Training Services CRM helps training provider build profitable customer relationships, providing a centralised and shared view of all bookings activity and customer history, helping you to manage clients and trainers, retain existing clients, and attract new clients getting more value from both.
It includes course and bookings management; operational and strategic reporting options; and is easy to deploy, use and can be customised as per business requirement. It scales as your business grows.
Benefits of Training Services CRM
Availability
You can access booking information easily online from anywhere, anytime.
Better Management of Clients, Trainers and Course Bookings
Training Services CRM enables to easily track course enquiries, resource availability, and customer data. And you gain valuable customer insight with customisable preformatted business reports. So you always have the crucial information you need to take advantage of new selling opportunities and build greater customer loyalty.
Provide reliable customer service:
It enables quick access and share customer information in a central location helping to deliver fast, consistent customer service.
Make the right decisions faster:
Today it's not just what you know, but when you know it. Training Services CRM gives you instant insight into your customer relationships with business reports that show the sales pipeline, account history, customer service summary, and much more for every one of your clients.
Value of Training Services CRM
- Spend less time searching
- Spend more time on sales and service
- Close training booking enquiries faster
- Increase customer satisfaction and retention
- Increase revenue per customer
CRM Stakeholders
Administrator:
Administrator would be overall in-charge of up-keeping of system. They will administer client and trainers accounts in the solution, manage and create offered courses; review and co-ordinate course bookings, generate reports, view audit reports.
Client:
Each client user would be associated with a company. They can manage all aspects of their booking online from updating information to requesting certificates.
Trainers:
Trainers would be able to manage their booking diaries, update and view any booking related information on assigned course bookings.
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- Training CRM
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